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AK Digital
Legal

Privacy Policy

Last updated 27 Sept 2026

This Privacy Policy explains how AK Digital ("we", "us", "our") collects, uses and protects personal data when you visit our website or contact us about our services. We process personal data in line with applicable Indian law, including the Digital Personal Data Protection Act, 2023 (DPDP Act) and the rules made under it.

1. Data we collect

Information you give us

  • Contact details such as your name, email address, phone or WhatsApp number, and company name when you fill in a form, email us, call us or message us.
  • Details about your business and project that you choose to share, such as services you are interested in, budget range and timelines.
  • Any other information you include in messages to us.

Information collected automatically

  • Technical data such as your IP address, browser type, device type, pages visited, time spent and the website that referred you.
  • Cookie and similar identifiers, as explained in the Cookies section below.

2. How we use your data

  • To respond to your enquiry and discuss, quote for and deliver our services.
  • To communicate with you by email, phone or WhatsApp about your enquiry or project.
  • To understand how visitors use our website and improve its content and performance.
  • To measure and improve our own marketing, including advertising on platforms such as Meta (Facebook and Instagram) and Google.
  • To comply with legal, tax and accounting obligations and to protect our legal rights.

We process your data on the basis of your consent (for example, when you submit a form) or for other legitimate uses permitted under the DPDP Act. We do not sell your personal data.

3. Cookies and analytics

Our website may use cookies and similar technologies. Some are essential for the site to work. Others help us understand traffic and the effectiveness of our marketing. We may use tools such as Google Analytics to understand how visitors use the site, and the Meta Pixel to measure and improve advertising on Facebook and Instagram. These providers may collect data such as your IP address, device information and browsing activity on our site, and process it under their own privacy policies.

We use Tawk.to to provide live chat on our website. When you use the chat, Tawk.to processes the messages and any details you choose to share (such as your name, email or phone number), along with technical data like your IP address, browser and the pages you view, and it sets cookies to keep your conversation going. This data is handled under Tawk.to's own privacy policy.

You can control or delete cookies through your browser settings, and you can manage ad preferences in your Google and Meta account settings. Blocking some cookies may affect how the website works.

4. Sharing your data

We share personal data only where necessary, with trusted service providers who help us run our business, such as website hosting, email, form handling, analytics, advertising and communication tools. These providers are expected to protect your data and use it only for the purposes we specify. We may also disclose data where required by law, a court order or a government authority. Some providers may store or process data outside India, subject to applicable law.

5. Data retention

We keep enquiry data for as long as needed to respond to you and, if you become a client, for the duration of our engagement and a reasonable period afterwards. Records required for tax, accounting or legal purposes are kept for the period required by law. When data is no longer needed, we delete or anonymise it.

6. Security

We use reasonable technical and organisational measures to protect personal data against unauthorised access, loss or misuse. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

7. Your rights

Subject to the DPDP Act, you have the right to:

  • Access a summary of the personal data we hold about you and how it is processed.
  • Ask us to correct, complete or update inaccurate data.
  • Ask us to erase your data where it is no longer needed or you withdraw consent, unless we must retain it by law.
  • Withdraw consent at any time. This does not affect processing done before withdrawal.
  • Raise a grievance with us, and if unresolved, approach the Data Protection Board of India.
  • Nominate another person to exercise your rights in the event of death or incapacity.

To exercise any of these rights or raise a concern, email us at [email protected]. We will respond within a reasonable time.

8. Children

Our website and services are intended for businesses and adults. We do not knowingly collect personal data from children under 18. If you believe a child has shared data with us, please contact us and we will delete it.

Our website may link to other sites and social media platforms. We are not responsible for their privacy practices, so please review their policies separately.

10. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page with the updated date shown at the top.

11. Contact us

For privacy questions or requests, contact AK Digital at [email protected] or +91 70167 48865, Jamnagar, Gujarat, India.